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** Sale Items **
Anchoring
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Shipping & Returns

Shipping Policy
We offer two Flat Rate Shipping options:
  • $9.99 for Ground Shipments: Available for the lower 48 states. Oversized items included. Must not exceed the size and weight limits for Ground shipments. Weight under 150 lbs.
  • $15.99 for Two-Day Shipments: Available for the lower 48 states EXCLUSIONS Oversized items excluded:
    • 8' or longer antennas
    • Radars
    • Satellite TV antennas
    • Hotwater heaters
    • Marine Heads
    • Some radar and satellite mounts
    • Powerwinch excluded
    • Larger battery chargers and inverters.
    • Lewmar/Simpson Lawrence windlasses
    • Anchor ropes
    • bow thrusters and tubes
  • Large or heavy shipments not excluded above specifically may be excluded at our discretion – revised 6/1/2018.
Return Policy
  • Factory sealed product in re-sellable condition may be returned at RCZILLA.COM's discretion. Non-defective opened products will not be considered for return. Products authorized for return will be credited at the current selling price less a 20% restocking fee.
  • Defective products are eligible for return within 15 days of order date. After that, all products must be referred to the manufacturer for authorized warranty repair. (Some manufacturers may have stricter return policies.)
  • Packages rejected by receiver at point of delivery will be treated as returns and are subject for 20% restocking fee.
  • Returns will be credited at the price paid on invoice or current selling price, whichever is lower, less any re-stock fee. Items showing signs of misuse or consumer abuse will not be accepted for return credit. Credit will be issued within 10 business days upon receipt of merchandise at RCZILLA.COM.
  • Sales of closeout items are final. Only defective closeout items may be returned for credit as per normal RCZILLA.COM policies.
Return Instructions
  • A Return Merchandise Authorization (RMA) number must be obtained from RCZILLA.COM prior to the return of any merchandise. Product returned without an RMA number will be returned to the customer at the customer's expense. Please email returns@rczilla.com to obtain the number. Please include your RCZILLA.COM order number, product description and reasons for returning it.
  • Please write RMA number on the outside of the shipping box, NOT on the product or manufacturer packaging.
  • Products must be returned complete with original parts and documentation along with the original manufacturer's box/packaging. Incomplete returns will not receive a full credit and will fall subject to manufacturer's warranty.
  • Boxes MUST be packed sufficiently, meeting the shipping carrier packing specifications.
  • Where applicable, a fee of up to 50% of the product price will be applied for missing part, documentation, and manufacturer's box/packing.
  • All returns must be shipped freight prepaid by the customer and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes shipped back.
  • Credit will be issued within 10 business days from the date of receipt to RCZILLA.COM. Credit will be applied back to the original order, and under the same payment terms.
  • RMA numbers are valid for 30 Days. RMA number will automatically delete from our system after the 30 days.
  • Please return ONLY those products AUTHORIZED for return. Credit will not be issued for incomplete returns and/or products not approved for return.




 
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